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  • Communication for Continuous Improvement Projects
    Communication for Continuous Improvement Projects
    Manufacturing companies work endlessly to make process improvements, yet they are often hard to implement and even harder to sustain.The reason: companies often stumble when communicating why the methodologies are being used and how to sustain the improvements.Communication for Continuous Improvement Projects demonstrates how to communicate change, create confidence in the new processes, and empower employees.It shows how to be an effective change agent by utilizing tools that make sense while being competitive in the business market. The book explores how the proper tools, communication, and management make the Lean Six Sigma methodologies work.It includes a Continuous Improvement Toolkit that is an easy reference for what tool to use and when and how to effectively teach the tools to employees who are not necessarily engineers.Communicating these tools is the most difficult part of using the tools.The author details the implementation of the actual tools that create confidence and explains Lean Six Sigma in a way that will make employees want to jump on board. Result-driven decisions can be made from the methodologies described in this book, making processes quantifiably better with sustainable results.Extensive and informative, the book takes the guesswork out of the art of continuous improvement through communication.
    Price: 61.99 £ | Shipping*: 0.00 £
  • Technology and Innovation Management
    Technology and Innovation Management
    Technology and Innovation Management is one of the most sought-after courses offered like MBA or PGDM in Business Schools and various Technology Institutes, today.This book, written with deep ingrained practical insights and well-researched theoretical foundations integrates people, processes and technology to achieve maximum economic benefits to society.The book is designed to be a compendium for students and managers, who wish to understand technology and innovation management to the core.The book explains the relationship between technology innovation and strategy in a simplified manner.Keeping Indian education framework in mind, this book details on practices and principles that are easy to implement.The theories are simple to grasp, and anecdotal stories on Technology and Innovation implementations make it a student-friendly edition, to help achieve success in exams as well as in the professional front.It further explains the core principles of Technology and Innovation Management.S-Curve and the Segment Zero Principle, adopting industry 4.0 and innovation 4.0 to make India a smart and intelligent manufacturing hub in the era of fourth industrial revolution, design thinking for solving complex business problems along with the role and contribution of Government in Technology Development.
    Price: 18.95 £ | Shipping*: 3.99 £
  • Customer Service Management & Improvement Training Course
    Customer Service Management & Improvement Training Course
    Course Description Customer Care is integral to the success of any business. The quality of the relationship and reputation your business has among your customers can determine the success or failure of your enterprise. This course will help you understand how to effectively interact with your customers to ensure they receive the highest levels of care and service, which will positively enhance your prestige and your profits. Many organisations believe they are providing excellent customer service, but shocking statistics about consumer’s actual satisfaction levels with their customer experience tell a very different story. Providing the time, effort and investment necessary to drive excellent customer care will create a corresponding improvement in your company's public perception, an increase in brand awareness and keep your finger firmly on the pulse of what you need to know. The content of this course is designed for individuals and companies that want to connect with their customers in a mutually beneficial way, to improve the service delivery while measuring and enhancing customer loyalty. The correct application of the knowledge and tools delivered in this course has the potential to increase revenue and market share to help ensure long term business success. Understanding how to continuously improve your services and products and see things from a customer-centric perspective is priceless when it comes to business longevity and profitability. This course is based on up-to-date scientific research and studies that have probed into the core of customer care in the modern business world. All of the information has been synthesised into an easy to learn format that can be digested at a pace most suitable to the reader. The course includes not only proven methods to increase the efficiency and effectiveness of your customer care, but also delves into where most companies go wrong in their approaches to help you avoid expensive mistakes. You will be presented with immediately actionable information that will boost your business and demonstrate you care about your customers. This course is comprised of practical tools and information, real life examples and exercises, tests and worksheets to evaluate your understanding of the knowledge you learn. The course is broken down into 5 modules, with information presented in a logical and easy to follow manner. What you will learn In this course, you will learn: The benefits and value of good customer service How to use customer feedback to improve your service How to tangibly measure customer loyalty How to assess and improve your current customer service processes How the quality of your customer care influences the customer's experience and impression Effective strategies for handling customer service problems How to continually develop your customer services The role that feedback and monitoring plays in establishing a customer care framework What service level agreements are and how to develop them The practical knowledge you will gain from this course can be applied to any business. Completing this course will allow you to assess and dramatically improve your customer care strategies, increasing the positive public perception, profitability and prosperity of your company. Who can take the course?Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course. What is the structure of the course?The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience. Where / when can I study the course?You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move! Is there a test at the end of the course?Once you have completed all modules there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken a time and location of your choosing. What is the pass mark for the final test?The pass mark for the test is 70%. If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course. When will I receive my certificate?Once you have completed your test you can log in to your account and download/print your certificate any time you need it.How long does it take to complete the course?We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test. Course Content Module 1: Customer Care Module 2: Customer Service Practices Module 3: Customer Services Implementation Module 4: Managing Customer Relationships Module 5: Personal Development Course Detail Course Access: Lifetime Exams Included: Yes Compatibility: All major devices and browsers Need to train your Team? Contact Us for Discounts on Multiple Subscription Purchases.
    Price: 29.00 £ | Shipping*: £
  • Strategic Management : Reflecting Strategic Flexibility, Innovation and Entrepreneurship
    Strategic Management : Reflecting Strategic Flexibility, Innovation and Entrepreneurship
    This book emphasizes the concepts of strategic innovation and entrepreneurship, which are quite prevalent in today's organizations.Going beyond traditional approach that follows strategic analysis, choice and implementation framework, and traditional theories based on industrial organization paradigm and resource-based view, the book considers current business environment, which is volatile, uncertain, complex, chaotic, conflicting, and ambiguous (VUCA).It takes the strategic flexibility view to cope with these strategic challenges. The book introduces the subject matter of strategic management in retrospect and prospect, highlighting critical theories of strategic management.It uses a strategic learning framework rather than a purely analytical approach to dynamically learn about the external situation, internal resources, and capabilities.The evolution of strategy is given in terms of generic strategies in practice and adaptation in specific contexts.It further deals with essential topics such as strategic alliances and networks, mergers and acquisitions, and global strategy.It then provides the execution framework and models covering restructuring, leadership, corporate governance, and change management.The strategy in specific areas such as strategic technology management, e-business and knowledge management, and functional strategies and policies are discussed to understand the implementation depth.Finally, it touches upon contemporary issues such as sustainable enterprise, stakeholder perspectives, and comparative strategies in various contexts.It then outlines future directions of strategic management.In the end, case analysis guidelines are provided with sample cases from different parts of the world.The book also used interpretive and simulation methods such as system dynamics and total interpretive structural modeling to grasp the relationships and their dynamic impact provided throughout the book.It will be an invaluable resource for researchers of business strategy as well as students studying these courses; it will also be useful for industry practitioners, corporates and business policy makers.
    Price: 74.50 £ | Shipping*: 0.00 £

  • What improvement is next?

    The next improvement could focus on enhancing the user experience by implementing a more intuitive interface or adding new features based on user feedback. Additionally, improving the performance and speed of the system could be a priority to ensure a seamless experience for users. Another area of improvement could be expanding the platform's capabilities to cater to a wider range of needs and preferences.

  • What is self-improvement?

    Self-improvement is the process of making positive changes in oneself in order to enhance one's quality of life, achieve personal goals, and become the best version of oneself. This can involve developing new skills, changing habits, improving mindset, and working on personal growth. Self-improvement is a continuous journey of self-discovery and self-awareness, and it often involves setting goals, seeking knowledge, and taking action to become a better, more fulfilled individual.

  • What is the difference between good self-improvement and bad self-improvement?

    Good self-improvement focuses on personal growth, development, and positive change. It involves setting realistic goals, being self-aware, and making consistent efforts to become a better version of oneself. On the other hand, bad self-improvement may involve comparing oneself to others, setting unrealistic expectations, and pursuing change for the wrong reasons, such as seeking validation or approval from others. It can also lead to negative self-talk, self-criticism, and a lack of self-compassion. Ultimately, good self-improvement is about genuine self-care and growth, while bad self-improvement can lead to feelings of inadequacy and dissatisfaction.

  • What is the best innovation/improvement from Breath of the Wild to The Legend of Zelda: Twilight Princess?

    The best innovation from Breath of the Wild to Twilight Princess is the open-world exploration and non-linear gameplay. In Breath of the Wild, players have the freedom to explore the vast open world in any order they choose, allowing for a more immersive and personalized experience. This departure from the more linear structure of Twilight Princess gives players a greater sense of freedom and adventure, making the game feel more dynamic and engaging. Additionally, the introduction of the climbing and gliding mechanics in Breath of the Wild adds a new dimension to exploration and traversal, further enhancing the sense of freedom and discovery in the game.

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  • Global Project Management : Communication, Collaboration and Management Across Borders
    Global Project Management : Communication, Collaboration and Management Across Borders
    Global Project Management describes how to adapt your organisation and your projects to thrive in business environments which require distributed skills, around-the-clock operations and virtual team environments. The book goes beyond simple recommendations on collaborative tools, to suggest the development of best practices on cross-cultural team management and global communication, recommend organisational changes and project structures, and propose alternatives for the implementation of the new practices and methods.Filled with real-life examples and techniques, the book illustrates how to apply the recommendations as part of the successful management of any global project.
    Price: 35.99 £ | Shipping*: 0.00 £
  • Fashion and Environmental Sustainability : Entrepreneurship, Innovation and Technology
    Fashion and Environmental Sustainability : Entrepreneurship, Innovation and Technology
    The wide range of topics that the book covers are organised into sections reflecting a cradle to grave view of how entrepreneurial, innovative, and tech-savvy approaches can advance environmental sustainability in the fashion sector.These sections include: sustainable materials; innovation in design, range planning and product development; sustainable innovations in fashion supply chains; sustainable innovations in fashion retail and marketing; sustainable alternatives for end-of-life and circular economy initiatives; and more sustainable alternative fashion business models.
    Price: 90.50 £ | Shipping*: 0.00 £
  • Sales Force Management : Leadership, Innovation, Technology
    Sales Force Management : Leadership, Innovation, Technology
    Price: 74.99 £ | Shipping*: 0.00 £
  • Sales Force Management : Leadership, Innovation, Technology
    Sales Force Management : Leadership, Innovation, Technology
    This 14th edition of Sales Force Management continues to build on the book’s reputation as a contemporary classic, fully updated for modern sales management teaching, research, and practice. By identifying recent trends and applications, Sales Force Management combines real-world sales management best practices with cutting-edge theory and empirical research in a single, authoritative source.The authors have strengthened the focus on the use of technology in sales management including the use of AI in predictive sales analytics, updated the content to reflect the enduring impact of the Covid-19 Pandemic, and revised the case studies and features throughout.Pedagogical features include:All-new ‘Thought Bubblers’ posing international challenges regularly encountered by sales managers to develop students’ cultural intelligence and ability to handle cross-cultural interactions with ease.Engaging breakout questions designed to spark lively discussion. Leadership Challenge assignments at the end of every chapter to help students understand and apply the principles they have learned in the classroom. Minicases updated to reflect contemporary B2B industry settings that today’s graduating sales students will find themselves in, such as technology sales roles. Leadership, Innovation, and Technology boxes that simulate real-world challenges faced by salespeople and their managers. Ethical Moment boxes in each chapter put students on the firing line of making ethical choices in sales. Role-Play exercises at the end of each chapter, designed to enable students to learn by doing. This fully updated new edition is an invaluable resource for students of sales management at both undergraduate and postgraduate levels. Online supplementary resources include an Instructor’s Manual and PowerPoint lecture slides.
    Price: 260.00 £ | Shipping*: 0.00 £

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